Support

Find answers to your Puppet questions and resources to enable your team.

We're here to enable your success with the Puppet portfolio of products. Get help from a support engineer, visit the knowledge base for answers to common questions, or check out our training courses.

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Between our expert Puppet support engineers, the Support knowledge base, and the Puppet user community, there’s a good chance you’ll have your answer sooner than you think.

Learn more about Puppet support, use our Support Recovery Login, or contact us if you can’t find what you’re looking for.

Support plans
Puppet customers choose from two levels of support with service levels to meet a wide range of needs.
Support lifecycle policy
Learn the guidelines for product support so you can strategically plan upgrades and version choices.
New Puppet Enterprise customer?
Quickly find the best content to start your automation journey.

More support resources

Puppet language basics

A beginner-level course that covers the fundamentals of the Puppet language; a first step for anyone new to Puppet Enterprise or Open Source Puppet.

Intro to Bolt

A beginner-level introduction to Bolt, an easy-to-use and intuitive tool for solving problems and automating system administration tasks.

Product Documentation

Puppet Enterprise documentation
Puppet Enterprise provides the common language that all teams in an IT organization can use to successfully adopt practices such as version control, code review, automated testing, continuous integration, and automated deployment.
Puppet Remediate documentation
Remediate helps you minimize the risk of external attacks and data breaches by giving you visibility into the vulnerabilities across your infrastructure and the tools to prioritize and take action.