How can we help you?

Between our helpful Puppet employees and resources and the large community of Puppet users and customers, there's a good chance you'll have your answer sooner than you think.

Learn more about Puppet support below, use our Support Recovery Login, or contact us to learn which service offering is right for you.

Here to help

New Customers: Get Started Using Puppet Enterprise

Support Plans

Puppet customers choose from two levels of support with service levels to meet a wide range of needs.

Technical account management

Partner with a pro as your guide and advocate to achieve your business goals for Puppet.

Customer support portal

As a Puppet customer, you access exclusive information and submit and track your cases.

Knowledge base

Filled with the most current technical knowledge base information on your most common questions.


Browse the docs for quick-start guides, installation instructions, troubleshooting tips, and much more.


We offer in-person, live virtual and self-paced courses to help get you and your team up and running.

Puppet Forge

With thousands of modules, there’s a good chance you’ll find one to use in your own Puppet environment.

Support lifecycle policy

Learn the guidelines for product support so you can strategically plan upgrades and version choices.

I already knew you have a strong support organization, but this was my first time working with one of the professional services folks. It went very well. I definitely feel like Puppet wants us to be successful in our deployment.

Rich Burroughs, Yesmail

Learn more about Puppet Support