Support & Professional Services

Build your Puppet expertise with services and support from our Puppet professionals.

We provide a variety of services to enable your success with the Puppet portfolio of products. We work with you to create solutions that meet your needs.

Get Support:get credentials/loginsaccess support portal/ticketsaccess the knowledge-base

Professional Services

Fast ROI with expert guidance

Are you just starting out on your journey and need some help to plan your Puppet environment? Perhaps you’ve developed a plan, but need some guidance on how best to deploy? Or maybe you’ve deployed and now want to make the most out of your investment and operate even more effectively?

Puppet offers services and ensures success at every step so you get maximum value faster.

Learn more about our service offerings below or contact us to learn which service offering is right for you.

Implementation services
Deploy and implement Puppet Enterprise across your entire infrastructure.
Puppet Enterprise optimization
Get advice and guidance to make the most of your Puppet Enterprise implementation.
Remediation services
Rapidly deploy and start remediating vulnerabilities.
Technical account management
Partner with a professional as your guide and advocate to achieve your desired business outcomes with Puppet.
Custom consulting
Adapt our services to your unique environment to improve release management or DevOps practices.
Pre-paid credits
Budget upfront & use as needed on consulting services and private training

Technical Support

How can we help you?

Between our expert Puppet support engineers, the Support knowledge base, and the Puppet user community, there’s a good chance you’ll have your answer sooner than you think.

Learn more about Puppet support below, use our Support Recovery Login, or contact us to learn which service offering is right for you.

Support Plans
Puppet customers choose from two levels of support with service levels to meet a wide range of needs.
Support Lifecycle Policy
Learn the guidelines for product support so you can strategically plan upgrades and version choices.

More Support Resources

Puppet Language Basics

A beginner-level course that covers the fundamentals of the Puppet language; a first step for anyone new to Puppet Enterprise or Open Source Puppet.

Get Started »

Intro to Bolt

A beginner-level introduction to Bolt, an easy-to-use and intuitive tool for solving problems and automating system administration tasks.

Get Started »

Product Documentation

Puppet Enterprise documentation
Puppet Enterprise provides the common language that all teams in an IT organization can use to successfully adopt practices such as version control, code review, automated testing, continuous integration, and automated deployment.
Puppet Remediate documentation
Remediate helps you minimize the risk of external attacks and data breaches by giving you visibility into the vulnerabilities across your infrastructure and the tools to prioritize and take action.