We're here to help

You don't have to do it by yourself. We're here to help you by whatever methods you need or prefer — whether it’s support, professional services, training or certification.

Puppet Support


If you're a Puppet Enterprise customer, you'll receive expert help from our team of support engineers. Your support package includes access to new releases, bug fixes, a private support portal and knowledge base. Plus you can get help from the friendly Puppet community in a variety of ways. 

Professional services

Our professional services are here to help you quickly deploy, develop and efficiently maintain your infrastructure using Puppet. From Jumpstart packages to custom integrations and strategic planning, we can help you get your systems where you want them, freeing you to focus on your next important steps.



We offer a variety of training options — self-paced, in person, and live virtual training — to help you or your team get up and running with Puppet, and to take your skills to the next level. Our courses are led by Puppet professionals, and include both lectures and real-world, hands-on exercises.

Puppet certification

Puppet Professional Certification is a meaningful way to validate your system administration experience using Puppet. To become a Puppet Certified Professional (PCP), you must pass a technical certification exam. These are offered worldwide through Pearson VUE.


Related blog updates

Introducing Extended support for Puppet Enterprise

Our new Extended support level provides peace of mind to security and compliance, and gives you more time to upgrade to the latest release.

Up your game at PuppetConf 2017

Puppet training courses available at PuppetConf 2017: Intro to Puppet; Puppetizing Infrastructure; and Puppet Fundamentals, Practitioner & Architect.

Do you have a learning roadmap?

A learning roadmap can improve individual performance, increase employee satisfaction & productivity, improve morale & loyalty, and reduce turnover.

Get your best success with Puppet — work with a Puppet TAM

Puppet technical account managers (TAMs) use their Puppet expertise, business and advisory skills to enable your success with Puppet solutions.

Get Puppet Enterprise for free on up to 10 nodes.