Empower your platform team’s capacity to manage IT infrastructure changes efficiently, troubleshoot problems quickly, and resolve more incidents by integrating self-service automation into your IT Service Management (ITSM) platform with integrations for Puppet and ServiceNow.
Available on the ServiceNow store, the Puppet Spoke for the IntegrationHub offers simplified workflows that trigger Puppet actions directly from ServiceNow. This integration comes out of the box with commonly used tasks and enables you to take action on the infrastructure you depend on, but without the reliance on a specific expert or team. You and your team can also customize and add your own workflows to the ServiceNow catalog using Puppet Actions.
Coming soon to the ServiceNow store, the Service Graph Connector for Puppet ingests data from Puppet Enterprise directly into ServiceNow’s CMDB to give you and your team rich, relevant data to make informed decisions across your on-prem and cloud infrastructure. Increase the data share frequency and wealth of information on each resource in the form of Facts, collected by the Puppet Agent and shared directly into the ServiceNow CMDB for real-time data advantage.
Keep track of important events such as compliance drift through ServiceNow Incidents or ServiceNow Event Management. Event reporting removes the manual effort needed to accurately track incidents or events, and gives visibility into why an incident was raised and how many nodes were impacted. Understand the what and why of infrastructure change, enable automated resolution for change management and prioritize alerts to ServiceNow in real-time post Puppet runs. Available on the Puppet Forge.
Seamlessly integrate DevOps-oriented infrastructure changes by Puppet into the ServiceNow Change Management process. When you propose a Puppet code change, this integration automatically generates a ServiceNow Change Request from the Puppet Impact Analysis report. Reduce fail rates, improve ticket quality, and accelerate change management in your organization.