Self-service workflows included with the Puppet Spoke integration:

  • Install Puppet Agent in a node.
  • Run package install, upgrade, or exec.
  • Manage a specific service.
  • Reboot machines in an environment.
  • Request access to Puppet Spoke and run tasks/plans in Puppet from ServiceNow.
  • Run a command on the specified targets.

 

ServiceNow Spoke Integration Overview

Make Informed Decisions with Accurate Data

Coming soon to the ServiceNow store, the Service Graph Connector for Puppet ingests data from Puppet Enterprise directly into ServiceNow’s CMDB to give you and your team rich, relevant data to make informed decisions across your on-prem and cloud infrastructure. Increase the data share frequency and wealth of information on each resource in the form of Facts, collected by the Puppet Agent and shared directly into the ServiceNow CMDB for real-time data advantage.

Event Reporting

Keep track of important events such as compliance drift through ServiceNow Incidents or ServiceNow Event Management. Event reporting removes the manual effort needed to accurately track incidents or events, and gives visibility into why an incident was raised and how many nodes were impacted. Understand the what and why of infrastructure change, enable automated resolution for change management and prioritize alerts to ServiceNow in real-time post Puppet runs. Available on the Puppet Forge.

Learn More About ServiceNow integrations

DOWNLOAD SOLUTION BRIEF