COVID-19 dramatically shifted the landscape of infrastructure and operations.
The rapid enablement of a remote workforce means that solutions are no longer one-size-fits-all. A Gartner report found that “by 2025, 75% of large enterprises will build self-service infrastructure platforms to enable rapid product innovation, up from 15% in 2020.”
This report encompasses Gartner analysis on six predominant trends that I&O leaders will face in 2021 and beyond. The report also discusses the impacts of those trends and provides recommendations to I&O leaders on how best to respond to perpetual change in the industry.