Swisscom is a major telecommunications service provider headquartered out of Switzerland dedicated to driving digitalization and networking for partners and customers globally.
Challenges
Hybrid infrastructure with different configuration setups, making updates across servers difficult
Separate scripts for each environment, rather than a unified configuration management solution
Engrained mindset across operations with IT teams focused on manual processes
Solution
Swisscom team implemented Puppet Enterprise to efficiently manage their infrastructure with greater consistency and cut down on operations costs and human-prone error associated with manual tasks.
Results
More efficient roll out of changes across infrastructure with greater consistency
Ability to roll out new packages or manage services with one Hiera entry, Puppet’s built-in key/value data lookup system that enables separate, site-specific configuration data from the code itself
Decrease in operations costs and number of manual touch points
If you do tasks manually, there will always be mistakes somewhere. If you automate, you eliminate the mistakes of human error.
Top outcomes of using Puppet Enterprise
More efficient roll-out of updates across the entire infrastructure
Reduced costs across the operations team
Cut down time on system-wide package rollout from over a week to 2 hours