Encore is a managed services provider (MSP) based in Cincinnati, Ohio offering an entire suite of IT services to analyze, recommend, and implement IT and business processes automation for large enterprises.
Encore needed full configuration management to cut down on manual tasks. This allowed them to put energy toward innovative solutions for implementing better, faster legacy environment automation.
Encore used Bolt to better orchestrate and streamline manual tasks for debugging, patching, and troubleshooting issues.
Significant decrease in client occurrences of issues with critical business impact
Engineer time redirected to revenue-driving activities
Better code management
Quicker introduction of new features and services
Freed up priority for developing and implementing new automation
“We use Bolt to wrap operations tasks into automation pieces so we can quickly add those things to our toolkit”
Director, Encore Technologies’ DevOps team
Top outcomes of using Bolt
Reduced engineer time spent patching and debugging
Decreased critical client “Priority 1” issues
Rapid engineer adaptation and use of Bolt tool
Improved automation in legacy environments
Nick Maludy, Director, Encore Technologies’ DevOps team,