Support Lifecycle

Puppet Support Lifecycle policy provides guidelines for product support when Puppet Enterprise versions are released, and throughout the lifecycle of that version. This guide is to help customers strategically plan upgrades and version choices. Puppet Enterprise versions are in one of three phases of the Puppet Support Lifecycle. These phases are:

  • Mainstream support: This level receives security updates, bug fixes and the entitlement of technical support defined in the support plan. Customers on current support plans can access all services from Customer Support including the authenticated FAQ, the customer support portal, and other customer-facing sources (such as ask.puppet.com and the Puppet Forge)
  • Limited support: This version is no longer eligible for security updates and bug fixes. Customers on valid support plans can access services from Customer Support, still receive SLA response times and, other customer-facing sources listed above. Customers are always encouraged to upgrade to a fully-supported version of Puppet Enterprise. Puppet supports customers to get to the mainstream supported version with a variety of assistance and resource options to meet the customer's needs.
  • End-of-live (EOL): This version is no longer eligible for security updates, bug fixes, or anything other than "commercially reasonable" assistance from Customer Support. Customers in the process of upgrading to a fully-supported version may contact support. As with other support phases, customer-facing sources such as the community and the Puppet Forge are still available.

Puppet provides either mainstream or limited support for the versions of Puppet Enterprise listed below. All versions older than Puppet Enterprise 3.8 are now End-of-life (EOL) and we encourage upgrading to the latest version.

 

Puppet Enterprise Versions Start of Mainstream Support Start of Limited Support Start End-of-life
PE 2016.2 June 21, 2016 TBD TBD
PE 2016.1 April 7, 2016 June 21, 2016 TBD
PE 2015.3 December 8, 2015 April 7, 2016 TBD
PE 2015.2 July 28, 2015 December 8, 2015 TBD
PE 3.8 Apr. 28, 2015 December 31, 2016 December 31, 2016