It was very important for us—the concept of infrastructure as code. We believed this would help for us and our customers to innovate faster. Here is where Puppet played an important role.

Puppet enforces you to have accountability for each individual artifact that you are going to manage in production, nothing is being missed, nothing is being not tracked. This is why we think Puppet brings a lot of health into configuration management, because you will not have silos that are not transparent to other teams about what is the lifecycle of each individual artifact for services that are dependent for other services. Puppet is great at answering these questions: Are the services configured as they should be? Did anything change? Is there a conflict between configuration processes? Puppet brings consistency, and thus predictability into the environment. So when you have to upgrade a service it’s much easier.

One of the most surprising things about Puppet has been their support. Puppet support has been outstanding. We’ve run into very few issues, but the issues we did run into were taken care of very quickly.