Premium support is the best choice if your business is global, spans multiple geos, or is critical and requires around the clock support. This plan gives you access to hundreds of current knowledge base articles and the ability to open support cases at our support portal.
Premium support includes everything available in Standard support plus extras:
Open unlimited cases at our at our support portal
24 x 7 x 365 service level agreement (SLA) response times*:
24 x 7 x 365 phone support for Priority 1 issues
Unlimited technical contacts
Training vouchers: Two vouchers for Puppet Enterprise customers with under 500 nodes, four vouchers for Puppet Enterprise customers with 500 nodes and above
Contact us to add premium support to your Puppet product license.
*Support offices close during local company holidays.