Support & Professional Services

Build your Puppet expertise with services and support from our Puppet professionals.
We provide a variety of services to enable your success with the Puppet portfolio of products. We work with you to create solutions that meet your needs.

Professional Services

Fast ROI with expert guidance

Are you just starting out on your journey and need some help to plan your Puppet environment?  Perhaps you’ve developed a plan, but need some guidance on how best to deploy?  Or maybe you’ve deployed and now want to make the most out of your investment and operate even more effectively?

Puppet offers services and ensures success at every step so you get maximum value faster.

Learn more about our service offerings below or contact us to learn which service offering is right for you.

Technical Support

How can we help you?

Between our expert Puppet support engineers, the Support knowledge base, and the Puppet user community, there’s a good chance you’ll have your answer sooner than you think.

Learn more about Puppet support below, use our Support Recovery Login, or contact us to learn which service offering is right for you.

  • Support Plans 
    Puppet customers choose from two levels of support with service levels to meet a wide range of needs.
  • Support Lifecycle Policy  
    Learn the guidelines for product support so you can strategically plan upgrades and version choices.

New puppet enterprise customer?

More Support Resources

    Product Documentation

  • Puppet Enterprise documentation 
    Puppet Enterprise provides the common language that all teams in an IT organization can use to successfully adopt practices such as version control, code review, automated testing, continuous integration, and automated deployment.
  • Puppet Remediate documentation 
    Remediate helps you minimize the risk of external attacks and data breaches by giving you visibility into the vulnerabilities across your infrastructure and the tools to prioritize and take action.
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