Netsmart Technologies has been using Puppet Enterprise for over 5 years to support their DevOps team. They have several thousand systems being managed by Puppet and have reduced their end-to-end runtime for building and configuring new systems to 30 minutes. Netsmart has welcomed the use of Puppet Tasks (powered by Bolt) which was a testament to Puppet listening to its customers through the advisory board meetings and improving the product to handle both model-driven and ad-hoc orchestration use cases.
One of the most surprising things about Puppet has been their support. Puppet support has been outstanding. We’ve run into very few issues, but the issues we did run into were taken care of very quickly.