About the speaker

Chris is an experienced site reliability engineering and customer support professional, with expertise in large deployments serving hundreds of millions of users. Over the course of his career, he has been responsible for all aspects of large deployments including architecture, development, support, sustaining, and monitoring. 

Session information: Speaker
San Francisco 2018

Scaling Splunk Cloud with Puppet Enterprise

Splunk Cloud™ is a hosted service that lets customers quickly enjoy Splunk without having to worry about managing the underlying infrastructure. Our Cloud Operations team is responsible for deploying and maintaining these environments for our customers. We initially started out with an agentless procedural tool, but found it couldn't scale to meet our needs. We realized that in order to serve our customers better, we needed to have environments under constant management, rather than being managed on an ad hoc basis. Moving to Puppet Enterprise has enabled our team to efficiently manage more customer environments with greater consistency. We can provision new customer environment in minutes as opposed to days and perform maintenance much more quickly, resulting in more satisfied customers.