published on 20 February 2015

Jonathan Fletcher of Hiscox Insurance talks about building a reusable change platform with Puppet that includes continuous integration and testing tools. His teams have seen a radical increase in the pace of change, going from a half-dozen deployments in a 10-week change cycle to as many as 50 deployments per week! Deployments used to be big events, and are now routine non-events.

In this interview, Jonathan also describes:

  • How the increased pace of change allows Hiscox to maintain a competitive advantage in its market: niche specialist insurance.
  • How Hiscox reached a maturity milestone with Puppet by eliminating manual changes to servers, ensuring greater predictability and reliability.
  • How Puppet Enterprise captures knowledge for how to do deployments so anyone at Hiscox can push code to production, expanding deployment capability and responsibility from the original two- to three-person deployment team.

Finally, Jonathan talks about the fact that some of Hiscox's most difficult changes have been cultural, underlining the importance of plenty of communication and demonstrating success with a proof of concept. Puppet has brought software development best practices to Hiscox's operations teams, and Jonathan talks about how that's changed behavior and helped to cultivate a collaborative DevOps culture.

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