Jonathan Fletcher of Hiscox Insurance talks about building a reusable change platform with Puppet that includes continuous integration and testing tools. His teams have seen a radical increase in the pace of change, going from a half-dozen deployments in a 10-week change cycle to as many as 50 deployments per week! Deployments used to be big events, and are now routine non-events.
In this interview, Jonathan also describes:
- How the increased pace of change allows Hiscox to maintain a competitive advantage in its market: niche specialist insurance.
- How Hiscox reached a maturity milestone with Puppet by eliminating manual changes to servers, ensuring greater predictability and reliability.
- How Puppet Enterprise captures knowledge for how to do deployments so anyone at Hiscox can push code to production, expanding deployment capability and responsibility from the original two- to three-person deployment team.
Finally, Jonathan talks about the fact that some of Hiscox's most difficult changes have been cultural, underlining the importance of plenty of communication and demonstrating success with a proof of concept. Puppet has brought software development best practices to Hiscox's operations teams, and Jonathan talks about how that's changed behavior and helped to cultivate a collaborative DevOps culture.
- Read Jonathan's blog post about how he implemented DevOps at Hiscox.
- DevOps can boost overall organizational performance, and help your team innovate. Read about the state of DevOps today in the 2016 State of DevOps Report.
- Free ebook: Continuous Delivery — What It Is and How to Get Started
- A simple checklist for improving DevOps practices
- Yelp's Sam Eaton on Change Agents of Ops: What it Takes.