published on 14 November 2014

Welcome back to the Conversations with Puppet Labs podcast, our second podcast channel where we're talking with people in the industry about what it means to be a change agent in IT operations, how to overcome resistance and how to alleviate pain points — for yourself and for your business.

This week, we're speaking with Kelsey Hightower, a developer advocate and toolsmith engineer at CoreOS. Kelsey says being a change agent comes with great responsibility and accountability, and while it's good for the team and organization, it can be self-serving too.

Kelsey notes the importance of identifying the right pain points to solve in order to have a positive impact on business goals.

You may be surprised to hear how Kelsey describes the mindset of a change agent ... listen in, and tell us if you agree.

Missed last week's episode? Listen to our conversation with Gene Kim.

If you have a story about making positive changes on your ops team, we'd love to hear it. Email [email protected].

Theme music: "Smirking" by BenSoundBeats

Share via:
The content of this field is kept private and will not be shown publicly.

Restricted HTML

  • Allowed HTML tags: <a href hreflang> <em> <strong> <cite> <blockquote cite> <code> <ul type> <ol start type> <li> <dl> <dt> <dd> <h2 id> <h3 id> <h4 id> <h5 id> <h6 id>
  • Lines and paragraphs break automatically.
  • Web page addresses and email addresses turn into links automatically.