Welcome back to the Conversations with Puppet Labs podcast, our second podcast channel where we're talking with people in the industry about what it means to be a change agent in IT operations, how to overcome resistance and how to alleviate pain points — for yourself and for your business.
This week, we're speaking with Kelsey Hightower, a developer advocate and toolsmith engineer at CoreOS. Kelsey says being a change agent comes with great responsibility and accountability, and while it's good for the team and organization, it can be self-serving too.
Kelsey notes the importance of identifying the right pain points to solve in order to have a positive impact on business goals.
You may be surprised to hear how Kelsey describes the mindset of a change agent ... listen in, and tell us if you agree.
Missed last week's episode? Listen to our conversation with Gene Kim.
If you have a story about making positive changes on your ops team, we'd love to hear it. Email [email protected].
Theme music: "Smirking" by BenSoundBeats