published on 6 February 2015

Elisabeth Hendrickson is currently the senior director of engineering at Pivotal, and a longtime evangelist for testing. In this week's podcast, Elisabeth talks about the process of cultivating a cohesive engineering culture at Pivotal through the introduction of extreme programming techniques. She discusses a wide variety of topics related to change management, including:

  • How change can trigger the grief process as you seek to change established practices and processes.
  • The spectrum of feedback loop cycles, from unit tests to customer satisfaction surveys.
  • How short feedback loop cycles can help reduce technical debt, accelerate refactoring, and enable faster deployment of new features.
  • How long feedback loop cycles lead to speculation building and more risk.
  • How improving change management allows you to quickly adapt to feedback from customers, leading to products and services that better serve people's real needs.

Elisabeth says if you're considering bringing about change in your organization, the No. 1 thing you can do is start holding regular retrospectives in order to cultivate an open and safe place for authentic communication.

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