Nov 2020

Aligning ITSM with DevOps

26 November 2020, 11am SGT | 2pm AEDT

IT Service Management (ITSM) is often seen in opposition to DevOps due to overly bureaucratic and fossilized processes that haven’t been continuously improved in the face of new capabilities, and that haven’t learned from the rest of the industry in terms of Agile, DevOps and Lean methodologies. This perception is shifting, particularly since the release of ITILv4 and the High Velocity IT pillar, which is very much aligned with modern enterprise DevOps principles.

In this webinar, you’ll learn:

  • Misconceptions about ITILv3 and common pitfalls
  • Modern ITILv4 philosophies and key roles in your organization
  • How Puppet integrates with ITSM solutions like ServiceNow
  • The value of focusing on:
    • Self-Service Infrastructure
    • Enriched Change Management
    • Automated Incident Registration
    • Up-to-date Asset Management


Registration for this event has closed.

Puppet sites use proprietary and third-party cookies. By using our sites, you agree to our cookie policy.