Troubleshooting

Use this section to troubleshoot issues with your Puppet Remediate installation.

Forgotten password

We do not currently support resetting individual passwords. If you forget the admin password, you must reset the entire system and re-enter any provider and credential information. To reset, run the following command:

docker-compose run remediate reset

How to generate and send logs to support

To generate service logs, create a tarball by running the mayday command:

docker-compose run remediate mayday

The tarball contains debug information which the Puppet support team uses for troubleshooting. You can send this to support via a Zendesk ticket or email.

For general help

For a list of helpful CLI commands, run the following:

docker-compose run remediate --help