Puppet Server known issues

This version is out of date. For current versions, see Puppet Enterprise support lifecycle.

This page lists known issues for Puppet Server in Puppet Enterprise.

Puppet Server release notes

This version of PE includes Puppet Server 2.7.3. Refer to the Puppet Server release notes for more information.

File sync error causes pe-puppetserver service to shut down due to incorrect pe-puppet owner and group permissions

During an r10k deployment, if the pe-puppet user does not have permissions to delete files in the environment directory, a file sync error will cause the pe-puppetserver service to shut down during deployment.

This issue can be fixed by setting permissions in the environment directory to owner pe-puppet and group pe-puppet with the following command: chown -R pe-puppet:pe-puppet /etc/puppetlabs/code/environments.

Puppet Server developments impact custom certificate extensions

A certificate generated with custom extensions in PE 2015.2 might not be properly decodable if used in a prior PE release.

Updating Puppet master gems

If you’ve installed any additional Ruby gems beyond those installed by PE, they will not be migrated to the Puppet master during the upgrade to PE 3.8. If you have modules that depend on additional gems, you will need to install them on the Puppet master after you complete the upgrade process.

You can update the gems used by your Puppet master with /opt/puppetlabs/bin/puppetserver gem install <GEM NAME>.

After updating the gems, you need to reload the Puppet master with service pe-puppetserver reload. You should do this before doing any Puppet agent runs.

Note: Be sure you run as root when installing puppetserver gems.

Installing gems when Puppet Server is behind a proxy requires manual download of gems

If you run Puppet Server behind a proxy, the puppetserver gem install command will fail. Instead you can install the gems as follows:

  1. Use rubygems.org to search for and download the gem you want to install, and then transfer that gem to your Puppet master.
  2. Run /opt/puppetlabs/bin/puppetserver gem install --local <PATH to GEM>.

A note about gems with native (C) extensions for JRuby on the Puppet Server

Please see the Puppet Server documentation for a description of this issue, Gems with native (C) extensions.

Puppet Server run issue when /tmp/ directory mounted noexec

In some cases (especially for RHEL 7 installations) if the /tmp directory is mounted as noexec, Puppet Server might fail to run correctly, and you might see an error in the Puppet Server logs similar to the following:

Nov 12 17:46:12 fqdn.com java[56495]: Failed to load feature test for posix: can't find user for 0
Nov 12 17:46:12 fqdn.com java[56495]: Cannot run on Microsoft Windows without the win32-process, win32-dir and win32-service gems: Win32API only supported on win32
Nov 12 17:46:12 fqdn.com java[56495]: Puppet::Error: Cannot determine basic system flavour

To work around this issue, you can either mount the /tmp directory without noexec, or you can choose a different directory to use as the temporary directory for the Puppet Server process.

If you want to use a directory other than /tmp, you can add an extra argument to the $java_args parameter of the puppet_enterprise::profile::master class using the PE console. Add {"Djava.io.tmpdir=/var/tmp":""} as the value for the $java_args parameter. Refer to Editing parameters for instructions on editing parameters in the console.

If pe-puppetserver has crashed and you can’t access the PE console, you can add the extra argument as follows:

  1. Stop puppet by running:

    puppet resource service puppet ensure=stopped

  2. Add -Djava.io.tmpdir=/var/tmp to JAVA_ARGS in /etc/sysconfig/pe-puppetserver similar to the following: JAVA_ARGS="-Xms2048m -Xmx2048m -XX:MaxPermSize=256m -Djava.io.tmpdir=/var/tmp".

  3. Restart pe-puppetserver by running:

    puppet resource service pe-puppetserver ensure=stopped puppet resource service pe-puppetserver ensure=running

  4. Add {"Djava.io.tmpdir=/var/tmp":""} as the value for the $java_args parameter of the puppet_enterprise::profile::master class using the PE console.

  5. Start the agent service by running:

    puppet resource service puppet ensure=running

  6. On the Puppet master, run puppet agent -t.

JAVA_ARGS in /etc/default/pe-puppetserver should have the same value as before.

Note that whether you use /tmp or a different directory, you’ll need to set the permissions of the directory to 1777. This allows the Puppet Server JRuby process to write a file to /tmp and then execute it.

HTTPS client issues with newer Apache mod_ssl servers

When configuring the Puppet server to use a report processor that involves HTTPS requests (e.g., to Foreman), there can be compatibility issues between the JVM HTTPS client and certain server HTTPS implementations (e.g., very recent versions of Apache mod_ssl). This is usually indicated by a Could not generate DH keypair error in Puppet Server’s logs. See SERVER-17 for known workarounds.

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