Report reveals surprising industry gaps in IT performance as well as differences in DevOps starting points and more

Portland, Ore.

Puppet, the standard for automating the delivery and operation of the software that powers everything around us, today announced the findings of the State of DevOps: Market Segmentation Report. The new report is the first of its kind, revealing additional insights by industry, region, department and company size, based on the 2017 State of DevOps Survey data [1]. Over the past six years, Puppet has surveyed more than 27,000 technical professionals, making the State of DevOps Report the most comprehensive and longest-running study on the topic of DevOps.

This new market segmentation report reveals how companies across industries and regions are progressing on their DevOps journey. Among the findings:

  • Most organizations start their DevOps journeys by addressing their most acute pain points. Deployment automation, version control, continuous integration and infrastructure automation were the most common starting points for the DevOps journey. Least common starting points were lean practices, such as working in small batches to allow single piece flow, visualization of key quality and productivity metrics, and setting limits on work in progress.
  • The larger the company size, the higher the proportion of low IT performers. We found that there’s little difference in the proportion of high IT performers between companies of various sizes. However, as the company size grows, the proportion of low IT performers also increases.
  • Automation is not as pervasive as you think. The majority of our respondents reported high levels of manual work across configuration management, deployment, testing and change approval processes. As they adopt DevOps practices, automation is a key enabler along the journey, though it remains inconsistent and spotty across their organizations.
  • Industry matters. While all industries have about the same proportion of high IT performers, the proportion of low IT performers by industry varies greatly. The media and entertainment and retail industry have the lowest percentage of low IT performers, while financial services, insurance and manufacturing companies had the highest proportion of low performers.

“Today, every company around the world has the same priority - automation at scale - and they’re achieving this through DevOps,” said Nigel Kersten, State of DevOps Report author and Puppet’s Chief Technical Strategist. “While the data shows that companies of all types and sizes are making progress, we still have a long way to go to eliminate manual work that prevents companies from scaling automation success. More importantly, the State of DevOps body of research underpins that every business has the potential to become a top performer and we’re excited to help on that journey to pervasive automation.”

The full State of DevOps: Market Segmentation Report is available for download. The release of today’s report marks the launch of Puppet’s 2018 State of DevOps research initiative. The 2018 State of DevOps Survey will open the first week of June and the 2018 State of DevOps Report will be available in September.

 

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About Puppet

Puppet is driving the movement to a world of unconstrained software change. Its revolutionary platform is the industry standard for automating the delivery and operation of the software that powers everything around us. More than 35,000 companies — including more 75 percent of the Fortune 100 — use Puppet’s open source and commercial solutions to adopt DevOps practices, achieve situational awareness and drive software change with confidence. Headquartered in Portland, Oregon, Puppet is a privately held company with more than 500 employees around the world. Learn more at puppet.com.

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