Professional Services Engineer

at Puppet, Inc. Remote, North America

Hi, I’m Bill Wilcox, Americas PSE Manager here at Puppet,

I am looking for a Professional Services Engineer (PSE) to join our growing PS team! In this role, you'll help our customers succeed through training and consulting, as well as further Puppet’s product growth with direct customer feedback. The ideal Professional Services Engineer is a blend of DevOps Engineer, Client-facing Consultant, Puppet trainer, and Pre-Sales Engineer. It's a tremendous opportunity to be in the leading edge of automation trends and to see how companies in every industry approach automation or utilize our products.

As part of our Professional Services team, you will work with our customers to design and implement solutions that help them deliver software faster and more reliably. You will also deliver Puppet training and help keep that training accurate and up-to-date as our products and our customers’ needs evolve.  In addition, you will be responsible for providing pre-sales support to Sales & Marketing, developing and publishing Puppet modules and products, and developing and promoting integration and tooling around Puppet products. As a Professional Services Engineer, you’ll also develop blog posts and other communication for Puppet, and work with R&D and Product Management to develop and test Puppet products.

Qualifications

  • Solid experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
  • 5+ years of experience in software DevOps, Systems Administration, Automation, or Network Infrastructure
  • Ability to travel up to 25% domestically 
  • Solid background programming with Unix &/or Linux SysAdmin or DevOps, including automation
  • Strong customer relations & presentation skills - must be able to speak well in front of an audience and with customers
  • Excitement about working with the Puppet Enterprise and Open Source community
  • Passion for problem-solving
  • Excellent time and project management skills
  • Technical degree (CS/IT/Eng/ITSec) or equivalent experience
  • Demonstrated experience clients and internal resources in face-to-face, telephone, virtual meetings and the ability to work and interact as a member of a group or team
  • Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Applicants with Puppet Certification are a plus

 Preferred but not required:

  • Programming skills (Ruby, Python, Perl, etc.)
  • Windows systems administration experience, including Microsoft PowerShell
  • Large scale infrastructure experience
  • Knowledge of data center management, systems management, and monitoring, networking & security
  • Professional services experience in an open-source/enterprise software company

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Covid Vaccination Requirement for US employees

In the U.S., Puppet employees are required to have proof of vaccination for COVID-19. The Centers for Disease Control and Prevention (CDC) defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Puppet will require proof of vaccination and consider requests for exemption from this requirement during the post-offer pre-employment phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Puppet undue hardship.

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

Application Instructions

Please make sure to fill out every required field. Please upload your documents in .pdf format as documents uploaded in .doc or .docx don't display correctly. 

About Puppet by Perforce

Puppet empowers people through infrastructure automation. Automation unlocks the ability for IT operations teams to scale infrastructure at the largest companies in the world — and to do it securely, compliantly, and continuously. We give IT operators back their time and offer them peace of mind  — so they can take a real vacation, not one where they have to constantly check their email.

Over 40,000 organizations use Puppet, including 80 percent of the Global 5000. In May of 2022, Puppet was acquired by Perforce Software, backed by Francisco Partners and Clearlake Capital Group. Puppet's brand and software suite work standalone within Perforce. 

Our enormous success isn’t sheer luck; it’s a collective effort made possible by the incredible people working here, our customers, partners, and Puppet community. At Puppet, we are united by our shared values: be open, be transformational, and be for each other. Our culture is built on diversity, equity, inclusivity and access—and we seek resilient, entrepreneurial-minded team players who strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.