Associate Customer Success Engineer

at Puppet, Inc. Remote, North America

Hi, I’m Nick Moore, Manager of Customer Success Engineering at Puppet,

I’m looking for an Associate Customer Success Engineer (CSE) to join the US Customer Success team and work alongside the best DevOps Engineers in the industry. The CSE position is a highly technical role, responsible for providing guidance, training and consulting on client-facing projects leveraging Puppet Solutions. The CSE also contributes to the selling, design, and implementation of our solutions.

I am looking for bright, technically-minded computer science undergraduates (or equivalent) who are looking to start their technical career with the leader in the DevOps and automation IT space. Puppet will provide a technical mentor and a structured training program to fast track successful candidates. This role, when successfully completed, may lead to a job within the Professional Services Engineer (PSE) job family within Puppet Professional Services, but also has a wide range of growth opportunities in other areas of Puppet depending on the skills and abilities you bring to the company.

As part of our AMER practice, the CSE participates in service delivery activities on engagements for our customers and partners within the region. You will help our customers to succeed by helping them to transform their IT automation and business.

Meaningful work you’ll contribute 

  • Delivery and Training 
    • Delivery of Custom and Packaged Services within the Puppet Services Portfolio
    • Delivery of customer-facing training on Puppet technology, either at Puppet onsite training facilities or at customer sites. 
    • Work in conjunction with Engineering and Support to solve complex solutions during project delivery where needed
    • Resolve critical path technical issues on projects when needed
    • Become familiar with Puppet best practices and use cases, which helps customers get the most out of our products.
    • Provide support to senior teams by producing high quality demonstrations and documentations for our customers to better understand our product portfolio
  • Research & Skills Development
    • Maintain expert knowledge of Puppet Services Portfolio and products
    • Maintain current knowledge via internal webinars, case study, training, Wiki and all other resources
    • Perform research into technology partners or other vendor solutions in the context of client requirements for integration.
    • Collaborate with Puppet Product Engineer programs, Sales, PS Operations providing points of view and documentation as needed

 

Qualifications

 An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere. 

  • Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
  • A collaborative and team-focused mindset, with a willingness to approach new situations
  • An understanding and exposure to some of the key technologies relevant to Puppet solutions including:
    • Programming skills (Ruby, Python, etc)
    • Unix and/or Linux SysAdmin, including automation
    • Experience or appreciation of with some of the following technologies:
      • Git and git-based version control
      • Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP)
      • Continuous Integration (Jenkins, Bamboo, or others)
  • The ability to handle and overcome objections in both a pre-sales and project delivery scenario
  • The ability to learn technology quickly through instruction and self-training
  • The ability to work in an international, fast-growing environment
  • The ability to understand and embrace DevOps and its impact in the computing world

Preferred but not required 

  • Experience working in the software development or CI/CD domains
  • Experience in customer sales/service
  • Windows administration experience, including Microsoft PowerShell
  • Knowledge and understanding of DevOps culture
  • Understanding of Salesforce or other Sales management platforms

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Covid Vaccination Requirement for US employees

In the U.S., Puppet employees are required to have proof of vaccination for COVID-19. The Centers for Disease Control and Prevention (CDC) defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Puppet will require proof of vaccination and consider requests for exemption from this requirement during the post-offer pre-employment phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Puppet undue hardship.

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With 80% of the Global 5000 using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

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PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.