Senior Sales Engineer

Hi, I’m Matthew Stone, Sales Engineering Manager, at Puppet,

I’m looking for a Senior Sales Engineer (SE) to join our AMER Mid-West SE team and work alongside the best DevOps technical teams in the industry.  The SE position is both a technical and sales-related role where you will play a critical role in partnering with your aligned sales account manager(s) to close opportunities within your sales region. You will be required to engage throughout the sales lifecycle from discovering the customer’s needs, writing proposals, solution demonstration, scope professional services, build key customer relationships and where necessary leading proof of concept projects to close technical part of the sales.

Responsibilities

• Own the technical sales activities within the sales process to gain the technical win and build customers’ trust.
• Assist the aligned account team to qualify opportunities by understanding customer needs and challenges  
• Provide customer presentations on Puppet technologies
• Provide customer demonstrations on Puppet technologies
• Scope/deliver Proof of Concepts and write success criteria documents 
• Write sales solution proposals including high-level solutions and professional services
• Scope professional services and training requirements in written SOW
• Own the Technical response to RFIs/RFPs
• Retain a competent level of knowledge and technical hands-on experience across Puppet’s products, solutions and sales proposition
• Participate in sales planning, QBRs, strategic initiatives that create a pipeline, upsell the account and drive competitive displacements.  
• Play a proactive "Technical Account Management" role within your target accounts including building a trusted relationship, retaining an understanding of the customers and contributing to business development activities 
• Update and maintain the technical SE activities within Salesforce system

You are… 

• Customer obsessed.  You know that this means driving a team and culture that puts the customer at the epicenter of everything we do.  
• Someone that leads by example.  You inspire, you are able to make difficult decisions but not in a vacuum, you are able and willing to roll-up your sleeves when necessary but very strong at trusting in your team to get the job done right. 
• Humble.  You have a lot of confidence in yourself as you have “been there, done that” but you know you are still, and always want to be, learning.  Continual learning is important both for yourself but also for your team. You operate with the highest levels of integrity at all times
• A great teammate and cross-functional collaborator.  You know how to build relationships not only within your functional area but you know you will only be successful if you reach out and establish relationships across the organization.  
• You are honest and direct and don’t play politics.  You just want to get the job done right and care a lot about how you do about doing that.

Required Experience

• 3+ years proven experience in Presales/Systems Engineering position
• Experience in engaging with executive stakeholders, solution architects, and extended program teams
• Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
• Proven experience in designing and implementing solutions with the Puppet technology or similar technology platform 
• Experience with the Configuration Management, CI/CD practices and toolsets, DevOps and DevSecOps practices
• Fundamental understanding of the key technologies relevant to the Puppet solutions including:
• Programming skills - Ideal but not essential (Ruby, Python, Perl, etc.) 
• Unix &/or Linux SysAdmin or DevOps background, including automation
• Windows systems administration experience, including Microsoft PowerShell
• Large scale infrastructure automation experience in on-premises and cloud environments
• Deep knowledge of Infrastructure across the stack from OS, storage, networking and the application stack.  Delivery of infrastructure across Virtual platform and cloud environments. 
• Experience with some of the following technologies
• git-based version control
• Automated testing (RSpec, serverspec, beaker, or others)
• Containers and related frameworks (Docker, Kubernetes, or others)
• Public and Private Clouds (AWS, Azure, Openstack, VMware)
• Continuous Integration (Jenkins, Bamboo, or others)

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Covid Vaccination Requirement for US employees

In the U.S., Puppet employees are required to have proof of vaccination for COVID-19. The Centers for Disease Control and Prevention (CDC) defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Puppet will require proof of vaccination and consider requests for exemption from this requirement during the post-offer pre-employment phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Puppet undue hardship.

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With 80% of the Global 5000 using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

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