Customer Marketing Manager

Hi, I’m Alexa Sevilla, Product Marketing Director at Puppet,

I’m looking for a Customer Marketing Manager to join our team to help build and scale the next chapter of Puppet. As the leader in infrastructure automation, Puppet helps the most influential companies in the world solve mission critical, complex problems. Be on the forefront of building and accelerating the next chapter of infrastructure automation innovation and do it with a best in class team. We’re looking for someone who is customer centric and has a passion for storytelling, can build strong relationships with both internal stakeholders as well as customers, and is eager to empower Puppet customers to share their stories. 

Meaningful work you’ll contribute

• Generate and convert a pipeline of referenceable customers and brand advocates. You’ll work with our Sales, Product and Community teams to identify potential advocates open to sharing their expertise through references, third party reviews, industry surveys, case studies, speaking engagements, media interviews and more.
• Create customer stories that help prospects and customers see the value of Puppet faster. You’ll uncover customer practices and outcomes that demonstrate Puppet’s unique value proposition, then help make those stories come to life for our marketing programs, sales teams, and partners.
• Build and maintain our customer evidence repository. You’re a skilled organizer and have experience building out and owning a robust library for use by Sales and Marketing including, but not limited to, case studies, slides, quotes, and approvals. 
• Run our global customer advisory and technical advisory programs. You’ll work with Product Management and Sales to orchestrate a quarterly cadence of Customer Advisory Board and Technical Advisory Board (CAB/TAB) meetings around the world to facilitate our most critical product and go-to-market feedback loop.
• Broker customer conversations with Product Marketing and Demand Generation teams to test value hypotheses and messaging 
• Collaborate on our Net Promoter program. You’ll work with our Customer Success and Sales teams on our annually occurring customer net promoter program.
• Partner with product teams and corporate communications to build and leverage relationships with Puppet’s analyst and media community, including peer reviews. 

You are…

• You are an advocate for how customers experience Puppet in the context of their business goals, their market segment, and their use cases — you are customer obsessed!
• You are a curious learner and interviewer who uses knowledge of other companies’ problems, best practices and outcomes to uncover new examples with the narrative, context and details that demonstrate the value of Puppet’s differentiated capabilities in each story, quote and proof point helpfully relevant to other customers
• You are a creative writer and speaker who knows how to appeal to your audiences’ heads and hearts about the successes that await them when they partner with your company.
• A team player — you understand that many colleagues serve each individual account and work together with them to deepen your relationship with our customers. 
• You are scrappy and self-directed - You are skilled at autonomously driving projects in a startup environment with minimal guidance and limited resources while having a ton of freedom and creativity to continue moving forward. You roll up your sleeves and drive execution and results. 

Valuable experiences and skills you’ll bring to Puppet 

• 3-5 years in marketing role, partner experience desirable 
• Solid writing skills, ability to distill complex technical detail into high level explanations 
• Comfortable creating and delivering presentations to internal and external audiences
• Marketing or Sales Engineer experience with a software vendor 
• Technical ingenuity, ability to relate market needs with existing functionality in new ways

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Covid Vaccination Requirement for US employees

In the U.S., Puppet employees are required to have proof of vaccination for COVID-19. The Centers for Disease Control and Prevention (CDC) defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Puppet will require proof of vaccination and consider requests for exemption from this requirement during the post-offer pre-employment phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Puppet undue hardship.

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With 80% of the Global 5000 using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

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