Senior Site Reliability Engineer

at Puppet, Inc. Remote, North America

Hi, I’m Jason Dennis, Director of Engineering at Puppet,

I’m looking for a Site Reliability Engineer to help support Relay, the latest SaaS offering from Puppet, which helps companies build automation in minutes instead of days. Like Puppet did with configuration management for conventional infrastructure, Relay is defining a new market for orchestrating and integrating cloud-native APIs, a space which has become notoriously hard to manage due to an explosion of tools and services. Relay can listen for events from popular services that people already use and then trigger workflows to implement cloud compliance, cost management, incident response, and other use cases.

 Our engineering team is small, fast-paced, and has the freedom to define how we implement cloud native technologies. We are looking for Site Reliability Engineers at multiple levels to build and manage kubernetes clusters, backend microservices and web platforms which powers the Relay product and support a growing set of customers. You will work on a highly entrepreneurial team that operates like a start-up, with the advantage of being supported by a highly successful company.

Meaningful work you’ll contribute 

  • Advocate for reliability through testing, documentation, and standard methodologies.
  • Setting and monitoring SLOs for the organization, working with product and engineering teams to ensure they are met.
  • Maintain production services by measuring and monitoring availability, utilization, and overall system health.
  • Evaluate new technologies to solve problems as needed.
  • Writing and maintaining production runbooks and operations documentation.

You are… 

  • Curious - with a drive to learn and understand.
  • Inclusive - someone whom is open minded and possibly participates in the open source community
  • Passionate - you love ownership of a live site and complex backend systems.
  • A team player - you’re collaborative and enjoy helping others to learn and increase their skills and understanding of complex concepts.
  • Self-Directed -  you enjoy working independently. You’ll receive guidance when you need it, but we’re looking for someone who will thrive with the freedom to explore our infrastructure, propose solutions and drive executions and results.
  • Resourceful - you’re adept at designing policies and solutions that allow our employees to do their best work.

Valuable experiences and skills you’ll bring to Puppet 

  • 5+ years of site reliability engineering or software engineering experience
  • Experience operating large scale distributed systems, especially in cloud environments
  • Proficiency with Kubernetes application deployment building blocks i.e., Deployments, Services, Persistent Volumes and Config Maps
  • Knowledge of Kubernetes operational building blocks i.e., Kube API, Kube Scheduler, Kube Controller Manager, ETCD etc
  • Experience with container technologies such as Docker, etc
  • Expertise in setting up and running Kubernetes clusters in AWS, GCP or Azure.
  • Experience using Continuous Integration systems, such as GitHub.
  • Implementation of modern observability stacks like Prometheus, Grafana, Kibana, Datadog, Splunk, etc
  • Strong troubleshooting skills
  • Excellent verbal and written communication skills

Bonus, but not required (shout about it in your application if you have experience):

  • Familiarity with application packaging and deployment technologies such as Helm. 
  • Hardening, or securing a Kubernetes cluster with monitoring and auditing dashboards
  • Prior experience working in high performance or distributed systems
  • Knowledgeably discuss performance, security, and user interactions in complex systems
  • You have supported a large scale Cloud service
  • Experience in any of the scripting/programming languages: Python, GoLang etc .,
  • Experience running and maintaining a 24x7 production environment
  • Demonstrated experience implementing and managing high capacity, redundant, and mission critical environments

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Covid Vaccination Requirement for US employees

In the U.S., Puppet employees are required to have proof of vaccination for COVID-19. The Centers for Disease Control and Prevention (CDC) defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. Puppet will require proof of vaccination and consider requests for exemption from this requirement during the post-offer pre-employment phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause Puppet undue hardship.

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With 80% of the Global 5000 using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

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PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

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