Principal Technical Program Manager

at Puppet, Inc. Remote, Europe

Hi, I’m Trevor Rodriguez, VP of Professional Services at Puppet,

I’m looking for a Technical Program Manager to join our team to drive a number of key transformational initiatives globally for the Professional Services organization.  In this role, you will be directing and executing on strategically important programs and influencing key decisions. If you enjoy new challenges every day, working with a high degree of independence, and interacting with some of the most technically astute Consulting Engineers across the world, you will enjoy this job.

At Puppet, Professional Services is key to our customers successful implementation and adoption of our products to solve complex business problems. 

Meaningful work you’ll contribute 

The PS Technical Program Manager will work on any number of assigned programs, depending on the scale and availability of resources. One such program we are eager to start will have you leading the way on the following: 

  • Development of the technical “Bootcamps” for Professional Services Engineers and Technical Account Managers. These onboarding materials will incorporate existing best practice material from the Puppet Knowledge Services department as well as other material currently in use across Puppet and creation of new material where gaps exist.
    • Technical Collateral
    • Technical Labs
    • Puppet PS best practices
    • Consulting skills
    • Soft Skills
  • Updating materials regularly based on the release cadence of Puppet engineering, by keeping in close contact with the engineering and training departments to understand feature roadmaps
  • Building new bootcamps as needed for existing or future products as they are released.
  • Identifying common PSE training needs for possible external training and working in conjunction with the global knowledge team to fill these needs.
  • Coordinating schedules with Operations and PS Management to ensure training is conducted promptly, schedule permitting
  • Conducting bootcamp training on a remote basis as needed.
  • Coordinating with outside teams such as SEs, as needed if such training proves useful to them.

You are… 

    • Scrappy and self-directed. You are skilled at autonomously driving projects in a startup environment with minimal guidance and limited resources while having a ton of freedom and creativity to continue moving forward. You roll up your sleeves and drive execution and results. 
    • Curious and creative. You naturally enjoy systematic thinking, decomposing problems and constructing new ideas.
    • Communicative. You enjoy working with technical and non-technical people alike and are able to convey complex ideas to a wide range of audiences.
    • Highly Technical. You enjoy the challenges of learning new technologies and learn quickly.

Valuable experiences and skills you’ll bring to Puppet 

  • Deep understanding of the Puppet language and architecture, with experience using Puppet to solve real-world problems or equivalent knowledge with other orchestration products/multi-stack technology solutions
  • Ability to rapidly learn in the Puppet Enterprise Platform environment and surrounding products, such as to become a product expert.
  • Excellent presentation skills
  • Experience with breaking down technical complexity and conveying highly technical concepts to others
  • Multi-cultural experience an asset
  • English fluency required
  • Has a working knowledge of the Software Development Life Cycle and understands continuous integration and delivery

Bonus, but not required (shout about it in your application if you have experience):

  • Previous consulting experience an asset

We’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

Please see Puppet's privacy policy here.

 

PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

Puppet sites use proprietary and third-party cookies. By using our sites, you agree to our cookie policy.