Product Manager - Relay by Puppet

at Puppet, Inc. Remote North America

Hi, I’m Kenaz Kwa, Director of Product Management at Puppet,

I’m looking for a Product Manager to join the Relay team. Relay by Puppet is a new product in the Puppet portfolio that provides easy, low-code workflow automation for cloud operations teams. Relay’s mission is to democratize the ability to create automation, enabling anyone to connect together the DevOps tools and APIs in their environments.

At Puppet, the Relay team is a cross-functional group that owns the entire customer journey from the relay.sh website through the product. In this role, you’ll collaborate with an amazing team of engineers, designers, and marketers to define and execute the product roadmap for Relay. You’ll get to talk to customers directly and incorporate their feedback into the product. 

Meaningful work you’ll contribute:  

  • Define and execute Relay’s product strategy 
  • Observe, collect, and internalize customer feedback around creating low-code cloud automation today and incorporate that feedback into the next set of product features 
  • Perform competitive analysis and communicate how to best position our solutions relative to others in our target markets.
  • Represent the customer by understanding their needs and being their advocate. With a constant pulse on the market, customers, competitors, and technology trends, you are uniquely positioned to discover and develop market-leading solutions. 
  • Collaborate with a cross-functional team to create and communicate product artifacts, including roadmaps, user stories, acceptance criteria, and demos. 

You are: 

  • The customer’s voice. We serve our customers by managing their expectations and delivering what we promise. 
  • An entrepreneurial-minded and curious spirit—you enjoy the challenge of expanding new territory and have a passion for assessing the quickly changing market and ecosystem. You thrive in ambiguity while striving to continuously reduce ambiguity for others.
  • A team player—you understand product development is a challenge best tackled as a team effort. You effectively partner with your engineering, UX/UI, Sales, and Marketing counterparts effectively utilizing their expertise. 
  • A skilled negotiator with a knack for identifying the right solutions that best address customers’ needs and articulating the value propositions. You are comfortable leading with influence, not authority - a great product manager rallies a team behind solving the customer's problem, not dictating what they do.
  • Scrappy and self-directed. You are skilled at driving projects in a startup environment with minimal guidance and limited resources while having a ton of freedom and creativity to continue moving forward. You roll up your sleeves and drive execution and results.

Valuable experiences and skills you’ll bring to Puppet:

  • 2+ years of Product Manager experience, preferably within an agile environment.
  • Experience in delivering often and iteratively towards a vision.
  • A proven track record for working well across remote teams.
  • Working knowledge of agile software delivery with an understanding of Enterprise IT, DevOps or relevant tools.

Bonus, but not required (shout about it in your application if you have experience):

  • Experience with Puppet or related solutions in the DevOps space is strongly desired. Knowledge of Enterprise IT, DevOps and relevant tools are a strong plus.
  • Building something cool yourself (can be anything from automation projects, to a one-person SaaS, to a newsletter)!

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

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PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

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