Associate Sales Engineer

at Puppet, Inc. North Eastern US Metro Areas

Hi, I’m Ryan Russell-Yates, Manager of Sales Engineering at Puppet.

I am looking for an Associate Sales Engineer (ASE) to join our Americas team.  An ASE develops into a Sales Engineer by completing a year-long program consisting of formalized training and direct customer engagement.  After a year, Puppet expects to promote an ASE to a full Sales Engineer.  We are looking for candidates with a few years of Devops experience and are self-driven and eager to move into a customer-facing role.

Key Areas of Responsibility ( after formalized training )

 Pre-Sales

  • Plan, Manage and Execute technical validation for clients as part of the sales process
  • Assist and guide Puppet customers in technology adoption and customer success
  • Maintain regular contact and planning with a key set of accounts to assist them in understanding business problems and providing targeting solutions.
  • Assist the Puppet sales team in qualifying opportunities, balancing against customer needs and challenges
  • Generate and present demonstrations and presentations to various customer scenarios.
  • Collaborate with customers to generate Proofs of Concepts - Puppet experiences tailored to today’s challenges faced by an individual account.
  • Write proposals for Puppet services, helping extend or deploy Puppet technologies to a given scenario taking in consideration a customers unique needs
  • Generate technical responses to Requests for Information (RFI) or Requests for Proposals (RFP) for projects or software that Puppet has a compelling use-case in.
  • Keep up to date with key Puppet technologies, and other technologies related to the deployment and use of our software.
  • Participate in sales planning, QBRs, strategic initiatives that create a pipeline, up-sell the account, and drive competitive displacements.  
  • Play a proactive "Technical Account Management" role within your target accounts including building a trusted relationship, retaining an understanding of the customers and contributing to business development activities
  • Present at Puppet and Industry events
  • Update and maintain relevant customer information databases, between customer success and sales

Research & Skills Development

  • Keep abreast of trends and industry analysts reports
  • Help mentor other ASE's with the learning path as part of a team

 

 Required Experience

  • Technical Degree and or 2 Years of Infrastructure Operational/Administrative Experience
  • Passion to continually learn and grow your technical and social skills.
  • Drive to reduce the toil of your job, and the jobs of others by using automation
  • Solid verbal and written communication skills
  • In-person/remote video conference presentation skills
  • Basic understanding of the key technologies
    • including:
    • git-based version control
    • Containers and related frameworks (Docker, Kubernetes, or others)
    • Public and Private Clouds (AWS, Azure, Openstack, VMware)
    • Scripting or programming skills - Ideal but not essential (Ruby, Python, Perl, etc.)
    • Optional Unix &/or Linux SysAdmin or DevOps background, including the value of  automation
    • Optional Windows systems administration experience, including Microsoft PowerShell
    • Optional Infrastructure automation experience in on-premises and cloud environments
  • Ability to handle and overcome objections 
  • Ability to learn technology quickly through instruction and self-training
  • Ability to work in an unstructured environment
  • Interest to travel up to customer locations when allowed

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

 

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

 

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

Please see Puppet's privacy policy here.

 

PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

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