Technical Account Manager

at Puppet, Inc. Remote - U.S.

I'm Nate Patwardhan, Manager, Customer Success, and I am looking for a Technical Account Manager (TAM) to join our team. A TAM at Puppet elevates the post-sales experience with our customers. We are looking for someone who has both a strong technical background and who is also a capable and personable consultant with customers in the field.

A successful TAM at Puppet cares deeply about meeting our customers' needs and takes pride in helping our customers reach their maximum potential with our portfolio of awesome Puppet products. Further, you will be a continuous and visible point of presence at our customers, and will work closely with the Puppet sales organization to ensure that each TAM engagement leads to measurable and successful results with every customer.

Puppet is working through complex challenges as we usher in a new era of pervasive automation—and you'll be instrumental in understanding customer challenges and leveraging your technical and customer-facing experience to help us provide a top-flight experience with Puppet products to all of your customers.

Meaningful work you'll contribute....

  • Diverse technical skills in operating systems, infrastructure, and cloud technologies to make the best recommendations to customers.
  • Excellent written and verbal presentation skills so you can effectively summarize expectations and results with both customers and our sales organization.
  • Proactively deliver Puppet product best practice reviews to ensure continued product adoption and an operational approach to success.
  • Establish regular cadence with customers to measure progress against the Customer Success Plan (CSP) and to identify new asks and/or wants on behalf of the customer.
  • Be able to develop and provide quarterly business reviews with C-level executives,
  • practitioners, and other management with your customers.
  • Proactively champion business and technical hurdles and help facilitate expedited problem resolution to ensure prioritization and key resource access within Puppet support teams.
  • Collaborate and drive customer success strategy with the account team and the Puppet sales organization.

You are...

  • Technical and analytical. We serve our customers best by understanding their technical challenges and giving them the best direction for their path forward.
  • The customer's champion. We serve our customers by managing their expectations and delivering what we promise.
  • A motivated self-starter. We are a geographically diverse team who needs a contributor who is quickly able to understand customer requirements and expectations.
  • Detail orientated. We serve our customers by both understanding their technical challenges and also their desire to maximize their ROI with Puppet.
  • An excellent communicator. We interface with our customers by being able to speak and write in a way that can relate to any audience.
  • A strategic thinker. We help customers develop and manage a long-term strategy for their use of Puppet products.

Valuable experiences and skills you'll bring to Puppet

  • A depth of technical knowledge. We are looking for a contributor who has a depth of experience in technology and is able to speak to myriad customer needs.
  • The automation experience. We are looking for a contributor who's well versed in automation and how to scale automation in large and heterogeneous environments.
  • Operating systems. We are looking for a contributor who's well versed in Linux and/or Windows systems.
  • Cloud computing. It would be great if you had some knowledge of AWS, Google Cloud, or other public/private cloud providers and/or implementations.
  • Scripting. Having some experience with UNIX/Linux shell scripting and/or Windows Powershell would be helpful when you need to dig deeper into a customer's environment.
  • Bonus, but not required (shout about it in your application if you have experience):
    Puppet/Ruby. We will definitely train you on how to use Puppet, but having Puppet and/or Ruby experience will help you ramp up more quickly as a Senior Technical Account Manager.
 

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

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PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

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