Intermediate Technical Writer

at Puppet, Inc. Remote, United States

Hi, I’m Jean Bond, Manager of Technical Publications at Puppet.

I’m looking for an Intermediate Technical Writer to join our U.S. team to help document our infrastructure automation products. We want someone who's enthusiastic about writing crisp, engaging, user-centered content that anticipates customer needs and offers straightforward solutions.

Our technical writers form a supportive team where everyone contributes to the health of the team and the improvement of our docs, tools, and processes. We work closely with engineering teams, writing content as part of the development process, synthesizing information from customers, product managers, UX, and engineering teams to contribute to the holistic creation of the product.    

Meaningful work you’ll contribute:

  • Create approachable, friendly documentation that helps customers quickly and efficiently gain value from Puppet products.
  • Join a team of professional writers who work together to solve complex content problems and improve our processes through experience, research, and experimentation.
  • Represent the docs perspective and advocate for the user in product and engineering planning and prioritization. 
  • Provide leadership, support, and mentoring to less experienced writers.

Valuable experiences and skills you’ll bring to Puppet:

  • Clear, efficient, and communicative writing skills.
  • Experience in structured authoring (DITA/XML).
  • Empathy for the documentation needs of our sysadmin and IT professional audience at all levels.
  • Ability to collaborate with others and constructively work and interact in a group or team.
  • Experience learning complex, abstract technology, using a combination of documentation, web research, help from other people, and direct experimentation.
  • Great communication and SME interview skills in multiple environments.
  • Two or more years of professional writing or editing experience. 

Bonus, but not required (shout about it in your application if you have experience)

  • Experience writing system administrator content (or experience as a system administrator).
  • Experience writing UI strings.
  • Experience writing in an agile environment.
  • Experience with Git or other version control systems.

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

 

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PM16

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

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