Applications Support Engineer

at Puppet, Inc. US Remote

Hi, I’m Kami Olszewski, Senior Manager of Customer Support at Puppet,

Do you have a passion for software?  Excited about what is happening in DevOps and want to be a part of it?  Do you enjoy solving problems?  We’re hiring a customer-focused Applications Support Engineer that will be part of a team committed to exceptional service and the success of our customers. 

You will work with a range of industries and customers from small independents to enterprise organizations.  The role welcomes you bringing a fresh perspective, learning, solving, and preventing problems.

Valuable experiences and skills you'll bring to Puppet:

  • Technical degree or equivalent experience.
  • Experience troubleshooting and debugging complex technical issues at all levels of an application stack.
  • Ability to communicate technical problems and issues succinctly and clearly.
  • 4+ years of experience in system administration or systems/applications support (Windows, Linux, Mac OS).
  • Worked with and configuring network protocols and standards (e.g. TCP, LDAP, DNS, SSH). It’s always DNS. 
  • Experience in collaborating across a global team.
  • The availability to participate in an ‘on-call’ rotation.

Preferably:

  • Familiar with source control systems such as Git.
  • Must have knowledge and experience with Puppet/Chef/Ansible or other infrastructure automation solutions.
  • Knowledge of database, application, and web server systems support (e.g. MySQL, Postgres, Nginx, Apache).
  • Experience and knowledge of administering Linux based systems and bash scripting.
  • Ruby
  • Experience using Continuous Integration / Delivery systems and methods.
  • Knowledge and experience of virtualization and container-based systems.
  • Performance monitoring
  • Willingness to join senseless debates on what is the best text editor

 

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

 

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please call us at 877-575-9775.

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