Development Support Engineer

at Puppet, Inc. Belfast

Hi, I’m Stephen Jennings, Manager of Customer Support at Puppet,

Do you have a passion for software?  Excited about what is happening in DevOps and want to be a part of it?  Do you enjoy solving problems?

At Puppet you’ll be part of a team committed to exceptional service and the success of our customers.  We’re hiring a customer-focused Applications Support Engineer.

You will work with a range of customers from small independents to enterprise organizations.  The role welcomes you bringing a fresh perspective, learning, solving and preventing problems.

The Person should have:

  • Technical degree or equivalent experience.
  • Experience troubleshooting and debugging complex technical issues at all levels of an application stack.
  • Ability to communicate technical problems and issues succinctly and clearly.
  • 2+ years of experience in system administration or systems/applications support (Windows, Linux, Mac OS).
  • Worked with and configuring network protocols and standards (e.g. TCP, LDAP, DNS, SSH).
  • Experience in collaborating across a global team.
  • The availability to participate in an ‘on-call’ rotation.


  • Familiar with source control systems such as Git.
  • Have knowledge and experience with Puppet/Chef/Ansible or other infrastructure automation solutions.
  • Knowledge of database, application and web server systems support (e.g. MySQL, Postgres, Nginx, Apache).
  • Experience and knowledge of administering Linux based systems and bash scripting.
  • Experience using Continuous Integration / Delivery systems and methods.
  • Knowledge and experience of virtualization and container-based systems.

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please send an email request to

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