Senior Instructional Designer

at Puppet, Inc. US North America

Hi, I’m Helen Ivory, Senior Director of Global Knowledge Management at Puppet.

I’m looking for a Senior Instructional Designer to help expand, evolve, and modernize how intellectual capital is presented to its customers, partners, and internal teams.

We are recruiting for a game changer – someone with substantial experience creating interactive, instructionally sound learning content in a fast paced production environment. We are transforming our traditional, predominantly lecture-based content into blended learning experiences that are as exciting and advanced as our products. The instructional designer will work with our internal design team as well as subject matter experts and stakeholders to produce a variety of knowledge assets.

The qualified candidate will have a solid instructional design foundation, the ability to translate highly technical content into easy-to-understand, engaging learning content, and strong project management skills to balance competing priorities. The desired candidate is a dynamic team player who is self-sufficient working as an individual contributor, is adept at building effective relationships within our geographically distributed team and across our global company, and, thrives in a collaborative team environment where resource and knowledge sharing are encouraged to advance the collective good. The ideal candidate will have knowledge of, or field experience in, data center management, systems management monitoring, networking, programming, and/or security.

 

As a Senior Instructional Designer at Puppet, you will:

  • Drive creative and cutting-edge strategies to develop and implement scalable solutions that engage the audience, increase retention, transfer skills and knowledge, and drive product adoption. 
  • Define, implement, and govern instructional design processes such as content development and review, continuous quality review, contributor and consumer feedback, and an overall content lifecycle process to ensure timely and sustainable alignment with product releases.
  • Partner with cross-functional team members to lead curriculum development and certification programs.
  • Create synchronous and asynchronous content that may include instructor-led training, microlearning, videos, and simulations to break down highly technical concepts to simple learning blocks.
  • Build assessments to measure knowledge transfer and capstone activities for demonstrating mastery.

 

Who you will be collaborating with…

  • Subject matter experts on our product marketing, engineering, professional services, and technical support teams whose knowledge and skill can be leveraged for both internal and external knowledge management initiatives
  • Sales leadership and team members to create onboarding and ongoing sales enablement content

 

Who are you?

  • You are an excellent visual narrator. You storyboard, create imagery out of ideas, and present facts in engaging and interesting ways.
  • You are an educator who enjoys coaching and consulting on learning design and development when working with subject-matter-experts and stakeholders.
  • You are a dynamic and collaborative player who is adept at building effective cross-functional relationships as well as internal relationships within our geographically distributed team.
  • You are committed to working in and fostering an inclusive, diverse, and respectful culture. 

 

What valuable experience and skills will you bring to the table?

  • At least 7 years of experience in instructional design, developing highly technical training for a global audience.
  • Demonstrated knowledge and understanding of instructional methodologies, learning models, and industry design standards and best practices to develop interactive learning for a variety of delivery methods. Certifications in adult learning or instructional design a plus.
  • Project management skills, certification, or demonstrated success managing competing priorities on-time and on-budget. Proficiency using JIRA, Confluence, Google suite, and Slack a plus.
  • Experience with education technology such as learning management systems, sales enablement platforms, videography and video hosting services, content authoring tools, multimedia technology, and virtual delivery platforms.
  • Proficiency with content standards such as SCORM and AICC and web development such as HTML5, JavaScript, CSS, and WordPress.

 

Bonus, but not required (shout about it in your application if you have experience)

  • Experience with Puppet or other configuration management tools
  • Familiarity with programming languages and workflows 
  • Windows systems administration experience, including Microsoft PowerShell
  • Knowledge of data center management, systems management, monitoring, networking and security

 

P.S. Don’t identify with this opportunity? Don’t worry about it - let us know if you think this is the place for you.

 

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +1-877-575-9775 for assistance.

An equal opportunity employer

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact recruiter@puppet.com for assistance.

Staffing agencies: We do not accept unsolicited resumes. If you are not an approved Recruiting Partner and have not been approved to submit candidates for specific positions, we will not accept your submission. If you submit anyway, we will consider it a gift, free of charge! If you are interested in becoming an approved Recruiting Partner, please send an email request to recruiter@puppet.com.

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