Senior Director of Services Strategy

Hi, I’m  Beth Shea, Senior Vice President of Customer Success at Puppet,

I’m looking for a Senior Director of Services Strategy to join our team to help us drive customer transformations and increased the value of Puppet technology with professional services.  As the Senior Director of Services, your role will be to design the overall services strategy, implementation roadmap, and partner in the development/execution of the plans with other highly talented team members around the globe.  This is a high impact role that spans the functions and global reach of Puppet and it is an outstanding opportunity for someone who is looking to join a team and drive value out of the gate. We want someone, who like us, cares deeply about our customer’s success leveraging the Puppet solutions to help them meet their ever-challenging and changing business needs.  

At Puppet our Professional Services business is a key driver to our ability to create a joint vision with our customers, effectively position and sell the initial software deal and equally if not more, important to the add-on sale.  This leadership role is uniquely positioned to set the vision for our services strategy that will drive a significant YoY license and services growth.

Meaningful work you’ll contribute….

• Develop a three-year services strategy for Puppet that addresses the visionary and implementation/execution needs of our customers
• Informed by the three-year strategy, develop a near-term plan that will drive an increase in overall attach rate of services to deals and help establish the foundation for new strategic customers
• Create new transformational services that will better support new and existing customers as they start on their dev/ops journey
• Create and execute the PS growth initiative by defining the workstreams, key deliverables, owners, stakeholders and the overall timeline for the initiative
• Assess current resources in the PS organization as well as supporting functions to determine resource requirements to meet the 2020 plan as well as gaps that must be filled in order to meet our plan
• Communicate with executive leadership as well as key stakeholders progress against plan and escalate and remove blockers along the way

You are… 

• A problem solver.  You don’t give up easily and love to find creative ways to solve challenging problems.
• Excellent at getting cross-functional teams to come together to drive impactful outcomes.  You gain consensus and people know you respect their time and the work they are doing is important.
• Optimistic and not scared to try something new.  You appreciate that pushing yourself out of your comfort zone usually leads to successful outcomes.
• Not politically driven and your work speaks for itself.  You don’t ask for praise but very often given it due to the quality of your work.
• Aspire to have meaningful and visibly impact our customers, prospects and our business

Valuable experiences and skills you’ll bring to Puppet

• Analytical approach to solving complex problems.
• Proven track record of building a strategy to drive either product or services-led growth.
• Led cross-functional initiatives where you have had to build consensus and lead without managing resources on the project team.
• Ability to effectively communicate at all levels of the organization from CEO down via all modes: email, powerpoint, in person etc...

Bonus, but not required (shout about it in your application if you have experience):

• Strategy consulting experience