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Making it easier to use the Puppet Support knowledge base

Making it easier to use the Puppet Support knowledge base

The Puppet Support knowledge base is now public. Puppet customers can read help articles without restrictions. You no longer need to log in to the knowledge base to view articles.

The knowledge base includes hundreds of help articles. This includes troubleshooting guides, best practices, and FAQs. They're designed to help you solve your Puppet issues and set you up for success.

Why did we do this?

Our goal with this change is to make it easy for you to find the help you need when you need it. Whether you log in to the support portal to file a ticket, run a web search, or go to our Slack community, we want you to be able to find what you’re looking for with as little work as possible.

Previously, a select number of support contacts from each customer organization had access to the knowledge base. Members of your organization who were either not listed as support contacts or who logged out would only see previews of the help articles. We made this change to give members of your organization, who aren’t named support contacts, access to the knowledge base without needing to log in.

How do I access a knowledge base article?

  1. Go to Puppet support
  2. Choose an article by Search or by topic.

Who do I contact if I have an issue?

Open a ticket with our support team. If you can't sign in, you can get help.

Learn more