The actions of IT Operations teams influence the efficiency, availability, cost of delivery, and customer satisfaction of the services your organization is delivering to your customers. This means getting IT right, particularly IT Operations, has become a crucial part of doing business in the modern market. IT Operations managers face three major challenges—finding the right people, building the right culture, and creating the right processes. This won’t be a surprise to most managers, as they are the building blocks of any good team or organization.
